1. Hardware Returns

1.1 Return Window

You may return any ObtAIn Fitness hardware product within 30 days of delivery for a full refund, no questions asked. The 30-day period begins on the date the package is marked as delivered by the carrier.

1.2 Condition Requirements

To qualify for a full refund, the item must be:

• In original condition with no significant wear, damage, or alteration.
• Returned with all original packaging, accessories, manuals, and inserts.
• Accompanied by the original receipt or order confirmation.

1.3 Items Not Eligible for Return

• Items damaged due to misuse, water exposure beyond IP rating, or physical abuse.
• Items with removed or altered serial numbers.
• Personalized or engraved items (unless defective).
• Gift cards and digital codes.
• Apparel that has been worn, washed, or had tags removed (hygiene reasons).

1.4 How to Return Hardware

1. Email returns@obtain.tech with your order number and reason for return.
2. We will send you a prepaid return shipping label (for returns within Canada and the US).
3. Package the item securely in original packaging and attach the label.
4. Drop off at any authorized shipping location.
5. Once received and inspected (within 3–5 business days), your refund will be processed.

1.5 Refund Method & Timing

Payment Method	Refund Method	Timing
Credit/Debit Card	Original card	5–10 business days
PayPal	Original PayPal account	3–5 business days
Apple Pay / Google Pay	Original payment method	5–10 business days
Store Credit / Gift Card	Original gift card or new store credit	Instant

1.6 Return Shipping Costs

• Defective or incorrect items: We pay return shipping. Prepaid label provided.
• Change of mind / wrong size (first exchange): We pay return shipping.
• Additional returns/exchanges: Customer pays return shipping. Cost deducted from refund or charged separately.
• International returns (outside Canada/US): Customer pays return shipping. We recommend using tracked shipping.

2. Subscription Refunds

2.1 Cancellation

You may cancel your subscription at any time via Settings → Subscription → Cancel. Cancellation takes effect at the end of your current billing period. You retain access until the period ends.

2.2 Refund Eligibility

Scenario	Refund Eligible?	Details
Cancel within 7 days of first purchase	Yes — full refund	Money-back guarantee for new subscribers
Cancel after 7 days of first purchase	No — prorated only if required by law	Access continues until period ends
Cancel after renewal	No	Renewal is automatic; cancel before next billing date
Technical issues preventing use	Case-by-case	Contact support with details
Duplicate charges	Yes — full refund	We will refund the duplicate immediately

2.3 Founding Member & Early Bird Lock-In

If you are a Founding Member ($199 one-time) or Early Bird subscriber ($49 lifetime price lock), your rate is guaranteed for the duration specified at signup. These are non-refundable after the 7-day window except where required by law.

2.4 How to Request a Subscription Refund

Email billing@obtain.tech with:

• Your account email address
• Order/transaction ID
• Reason for refund request
• Date of purchase

We review all refund requests within 2 business days and process approved refunds within 5 business days.

3. Warranty

3.1 Standard Warranty

All ObtAIn Fitness hardware comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.

3.2 What the Warranty Covers

• Defective sensors or components that fail under normal use.
• Bluetooth connectivity issues caused by manufacturing defects.
• Charging port or battery failures (not caused by physical damage).
• Screen/display malfunctions (for devices with screens).

3.3 What the Warranty Does NOT Cover

• Normal wear and tear (scratches, fading, cosmetic damage).
• Damage from drops, impacts, crushing, or bending.
• Water damage beyond the stated IP rating.
• Damage from unauthorized repairs or modifications.
• Lost or stolen items.
• Battery degradation over time (batteries naturally degrade with charge cycles).

3.4 Extended Warranty (Optional)

At checkout, you may purchase an Extended Protection Plan for an additional 1 year (total 2 years). This plan covers accidental damage (drops, water exposure within limits) for a $25 deductible per claim, up to 2 claims per year.

3.5 How to File a Warranty Claim

1. Email warranty@obtain.tech with your order number, description of the issue, and photos/video if applicable.
2. Our support team will diagnose the issue and determine if it is covered.
3. If covered, we will ship a replacement within 3–5 business days. You may be asked to return the defective unit (prepaid label provided).
4. If not covered, we will provide repair options or a discount on a replacement.

4. Hotel Partnership Device Returns

If you received an ObtAIn device through a hotel partnership:

• Keep the device: No action needed. The device remains yours.
• Return the device: Return it to the hotel front desk or mail it back using the prepaid label in your welcome kit. No charge.
• Purchase the device: If you want to keep it beyond the trial, the hotel can process a purchase at a discounted rate.

Data collected during the hotel stay remains in your account. Returning the device does not delete your account or data.

5. Summit Draw & Easter Egg Prizes

Prizes won through the Summit Draw or Easter Egg Hunt are non-refundable and non-exchangeable except in the case of defective hardware. Prize winners who receive physical items pay shipping & handling. See the Summit Draw Official Rules for full details.

6. Exceptions & Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis, particularly for:

• Long-term subscribers experiencing financial hardship.
• Users with documented medical conditions that prevent continued use.
• Force majeure events (natural disasters, pandemics, shipping carrier failures).

Contact support@obtain.tech to discuss your situation.

7. Changes to This Policy

We may update this policy as our product lineup and services evolve. Changes apply to purchases made after the effective date. Purchases made before a change are governed by the policy in effect at the time of purchase.

8. Contact

For returns, refunds, or warranty questions:

• Returns: returns@obtain.tech
• Billing/Subscriptions: billing@obtain.tech
• Warranty: warranty@obtain.tech
• General Support: support@obtain.tech